FAQ

Frequently Asked Questions

I forgot my password, how do I get it back?

Select the Home button on the top left-hand corner of the screen.  This will take you to the initial sign-in page.  Select Already A Member – Log In Here button in the center of the screen.  At the bottom of that page, select Click Here to reset your password. As a security measure, you must know the user name and email address for your account.  Enter the information and password reset instructions will be sent to you via email.

I forgot my password and do not know my username and/or email account that I used when I registered.  What should I do?

Email admin@instantaccess.guru for assistance.

I found a “how to” document and would like to know more about this topic, what should I do?

Every document in the Leadership Library that is titled “how to…” is associated with a Micro Learning lesson.  Your subscription entitles you to hundreds of free documents and all Micro Learning lessons.  For example, you read “How To Turn Conflict Around To Gain New Ground” and you would like to learn more, head to the Micro Learning section and take the course titled “Turn Conflict Around To Gain New Ground”.

How do I find specific information?

Use Search at the top-right hand corner of the screen.  You may search for specific documents, Micro Learning lessons or general topics (ex: search engagement and you will see all documents, courses and information related to engagement).

  

How Do I Cancel My Subscription?

To cancel your subscription, Select My Account then select Subscriptions, click to View, in Profile Properties select Change and under new status select Cancel.  Add a checkmark in the confirm status box and select Save. 

 


How Do I Request A Product Refund or Purchase Refund (not my subscription)?

Send an email to admin@instantaccess.guru with the reason for your return, dissatisfaction or cancellation.  Your purchase price will be refunded, i.e. your account will be credited for the purchase cost within 3 business days.

 

 



If you have any other questions or would like additional information on any topic not covered here, please email admin@instantaccess.guru.